Resume - Miguel Viloria

Profile

I am a motivated and responsible college student currently pursuing an associate degree in Information Technology at State College of Florida. Recently I earned a GED in Florida (2025) and graduated from high school in 2023. Gained valuable customer service and communication experience working in fast-paced retail environments. Developed strong teamwork, punctuality, and commitment, while improving English as a second language.

Education & Training

Associate in Science in Computer Programming and Analysis
State College of Florida, Manatee-Sarasota — In Progress

General Educational Development (GED)
Suncoast Technical College, Florida — 2024 – 2025

ESOL Program – High Intermediate Reading & Listening ESL 5
Sarasota, Florida — 2024

High School Diploma
Quito, Ecuador — 2019 – 2023

Certifications

Microsoft Office Specialist: Word Certified
Microsoft Office Specialist: Excel Certified

Work Experience

Sales Associate
Best Buy — Sarasota, FL — 2025 – Present

Consistently achieve top-tier sales metrics, exceeding company targets for Best Buy credit card applications and membership subscriptions.
Possess comprehensive product knowledge across multiple retail departments, including Computers, Mobile Devices, TVs, Home Appliances, and Internet/Networking solutions.
Deliver exceptional customer service by assessing technical needs and recommending tailored hardware, software, and coverage plans.
Maintain strong team collaboration and communication skills in a fast-paced technology retail environment.

Key Competencies & Technical Skills

Core Competencies: Customer Service, Sales Strategy, Communication Skills, Teamwork, Responsibility and Reliability, Problem Solving, Time Management, and Adaptability.

Technical Skills: HTML5, CSS3, Python, Java, Microsoft Word, Microsoft Excel, Consumer Electronics Hardware, System Diagnostics, FileZilla FTP, Web Development Fundamentals, Windows OS.

Languages